Privacy Policy

1. Introduction

Welcome to Noonherb Ecommerce Platform, We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information, and how you can exercise your rights under the General Data Protection Regulation (GDPR).

2. Information We Collect

2.1 Personal Information

When you register on our Platform, we may collect the following personal information:

- Name

- Email address

- Mailing address

- Phone number

- Payment information (credit card details, billing address, etc.)

2.2 Non-Personal Information

We may also collect non-personal information such as:

- Browser type

- Device information

- Usage data (e.g., pages visited, time spent on the Platform)

3. How We Use Your Information

We use your information for the following purposes:

- To process your orders and manage your account.

- To communicate with you about your orders, offers, and promotions.

- To improve our Platform and services.

- To comply with legal obligations and prevent fraud.

- To personalize your experience on our Platform.

4. Legal Basis for Processing

We rely on the following legal bases to process your personal information:

- Contractual Necessity: To fulfil our contract with you (e.g., processing your orders).

- Consent: When you have given us explicit consent to process your information.

- Legitimate Interests: For our legitimate business interests (e.g., improving our services).

- Legal Obligation: To comply with legal obligations (e.g., tax and accounting requirements).

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

- Vendors: To fulfil your orders, vendors on our Platform may need access to your personal information.

- Service Providers: Third-party service providers who perform services on our behalf (e.g., payment processors, shipping companies).

- Legal Obligations: If required by law or in response to legal requests.

6. Security

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet-based platform can be 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Platform. You can manage your cookie preferences through your browser settings.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal information:

- Access: The right to access the personal information we hold about you.

- Rectification: The right to request correction of inaccurate or incomplete information.

- Erasure: The right to request deletion of your personal information (the "right to be forgotten").

- Restriction: The right to request restriction of processing of your personal information.

- Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit it to another controller.

- Object: The right to object to the processing of your personal information.

- Withdraw Consent: The right to withdraw your consent at any time, where we rely on consent to process your personal information.

To exercise these rights, please contact us at support@meerana.ae

9. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. When your information is no longer required, we will ensure it is securely deleted or anonymized.

10. Children's Privacy

Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received personal information from a user under the age of 18, we will delete such information from our records.

11. Third-Party Links

Our Platform may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

12. International Data Transfers

Your personal information may be transferred to, and maintained on, servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. By using our Platform and providing your information, you consent to such transfers in accordance with this Privacy Policy.

13. Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions related to this Privacy Policy. If you have any questions about this Privacy Policy or our data protection practices, please contact our DPO at: support@noonherb.in

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our Platform. Your continued use of the Platform after such changes will constitute your acknowledgment of the modified Privacy Policy.

15. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:  support@noonherb.in

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This GDPR-compliant privacy policy covers all necessary aspects, including legal bases for processing, detailed user rights, and the role of the Data Protection Officer. Make sure to consult with a legal professional to ensure full compliance with GDPR and other relevant laws.