1. Eligibility for Refunds

1.1 Product Defects or Damage: Refunds are available for products that are defective or damaged upon arrival. Customers must notify the vendor through Noonherb within 30 days of receiving the product.

1.2 Incorrect Products: If a customer receives the wrong product or an incomplete order, they are eligible for a refund or replacement. The customer must notify the vendor within 30 days of receiving the incorrect item.

1.3 Non-Delivery: In cases where the product is not delivered within the estimated shipping time or tracking information shows that the product was not delivered, customers can request a refund.

1.4 Product Dissatisfaction: If a customer is dissatisfied with a product due to reasons other than damage or defects (e.g., effectiveness), refunds may be offered at the vendor’s discretion, subject to their return and refund policy.

1.5 Exclusions: Refunds will not be provided for:

• Products that have been used or tampered with.
• Products that are not in their original packaging.
• Items purchased during sales or promotional events (unless specified otherwise).
• Personalized or perishable items (unless defective).

2. Refund Process

2.1 Requesting a Refund: Customers must submit a refund request by contacting the vendor directly through the platform or using the contact information provided in their order confirmation. The request must include:

• Order number.
• Reason for refund (e.g., defective product, wrong item, non-delivery).
• Supporting evidence (e.g., photos of the product or packaging).

2.2 Vendor Review: Once a refund request is submitted, the vendor will review the claim and may request additional information. The vendor will respond within 6 business days to confirm whether the refund request is approved or denied.

2.3 Return of Product: If the refund request is approved, the customer may be required to return the product to the vendor. In such cases:

• The product must be returned in its original condition and packaging.
• The customer may be responsible for return shipping costs unless the item is defective or incorrect.

2.4 Refund Approval: Upon receiving and inspecting the returned product, the vendor will notify the customer of the approval or rejection of the refund. If approved, the refund will be processed.

2.5 Refund Timing: Refunds will be processed through the original payment method within [X] business days after approval. Processing times may vary depending on the payment provider.

3. Partial Refunds

In certain situations, only partial refunds may be granted, such as when:

• The product is returned in a condition different from how it was received.
• The product is missing parts not due to vendor error.

4. Shipping and Handling Fees

4.1 Non-Refundable Fees: Shipping and handling fees are non-refundable unless the product is defective or incorrect. Customers may be responsible for return shipping costs unless otherwise agreed upon with the vendor.

5. Third-Party Payment Providers

Any refunds processed through third-party payment providers (e.g., PayPal, Stripe) are subject to the terms and conditions of those providers. Noonherb is not responsible for delays or issues caused by third-party payment systems.

6. Refund Denials

Refund requests may be denied if:

• The request is made after the refund window (typically 30 days from delivery).
• The product has been used, damaged by the customer, or is missing components.
• The product was purchased during a sale or promotional event and is listed as non-refundable.

7. Dispute Resolution

In cases where the customer and vendor cannot agree on a refund, Noonherb may step in to mediate the issue. [Platform Name]’s decision will be final, but it is not legally responsible for resolving disputes between customers and vendors.

8. Contact Information

For any questions regarding refunds, please contact our customer support team at support@noonherb.in or   +91 8438330214